![]() A tip on our side of the globe is a gesture of appreciation for exceptional service, not because 5 star hotels / fine dining restaurants underpay their staff. Service - As an Indian / South Asian, I find the American concept of tipping hideous - especially the "obligatory" & "percentage" aspect of it. Quality / Quantity / Portion size - Satisafactory. The vibe of the entire lounge in itself is very dull, the palm tree-obstructed ocean views being the only saving grace. The breafast isn't "artisanal" in any way. ![]() The evening round of canapés are limited / slowly replenished, with guests pouncing on them within seconds of their arrival. Unfortunately, despite having a lot of potential, this place fails to impress. The Hokupa'a rooms come with access to 'The Lanai' - the resort's version of an Executive Lounge. Furthermore, they insisted on cleaning the room at their time of choosing & were adamant that the room be vacated before doing so, even if you were peacefully seated in the balcony. Housekeeping behaved as if they're doing a great charity, & simple requests were met with frowns. As a USD 1300+ / night room, the aesthetics / furnishings were underwhelming. Room closest to the ocean for a better view - DENIED ( in fact, we were assigned the first one after exiting the elevator i.e. Despite all 4 of us being Gold Elite members & here to celebrate a birthday, simple requests made via Emails / calls / at the time of check-in, were blatantly ignored : 1. Coming to the "accidental" booking that we were now stuck with - a USD 1300+ / night Hokupa'a "Ocean View" room - a misnomer in my opinion, unless going out to the balcony & craning your neck towards the left qualifies to be called one. And sadly, Marriott Bonvoy did not even bother acknowledging this fiasco. HOW & WHY DID THIS HAPPEN ? We have no clue. Just seconds ago, we cross-checked every single detail ( the room category at Ritz Carlton, the generous cancellation policy, etc. Thus, when a booking being made for Ritz Calton Kapalua generated a non-refundable reservation for this Westin, we were SHOCKED. But we still make our online reservations with due diligence, repeatedly checking the details lest we make any mistake. As a family of 4 Bonvoy Gold members, we have the "know-how" when it comes to the Marriott website or app. To say that we were "disappointed" would be an understatement, especially considering that we travelled all the way from India to celebrate a birthday here. Complimentary shuttle services are also offered for a short trip to historic Lahaina town for more shopping, dining, nightlife and sightseeing. Guests can indulge in six outdoor pools that include an interactive new family pool, dedicated adults-only pool, spa rejuvenation, unique island themed dining experiences and cultural activities. Surrounded by lush gardens with cascading waterfalls, the 770-room beachfront resort abounds with ways to rejuvenate. Guests of Hokupaa will be treated with exclusive access to The Lanai at Hokupaa which includes panoramic views, daily breakfast, a private bar, infinity edge cocktail pools and cultural experiences. Elevate your stay to a room or suite in the newly-redesigned and completely transformed luxury tower. The resort is just steps away from snorkel and sunset cruises, neighboring Whalers Village and championship golf in Maui, Hawaii. Barcelo Bavaro Palace All Inclusive ResortĬommanding Kaanapali Beach, The Westin Maui Resort & Spa, Ka'anapali has completed a spectacular transformation of its 12-acre tropical paradise, including the reveal of Kaanapali’s newest luxury experience Hokupaa at The Westin Maui.Hotels near Kainani Sails Makai Adventures.Hotels near Island Scuba and Surf School.Hotels near Keani Hawai'i Whaler's Village.Hotels near The Health Club & Beauty Salon. ![]()
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